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Tuesday, July 29, 2014

McDonald must clean house at VA, experts say


Bob McDonald, President Barack Obama’s pick to head up the troubled Department of Veterans Affairs, faces such a hidebound bureaucracy that experts say the way forward is clear: He must clean house.
“McDonald has to walk in and kind of dismantle all of those structures that would keep the culture in the same place,” according to Todd Henshaw, the director of executive leadership programs at the University of Pennsylvania Wharton School of Business. “If you’ve been in an organization that’s failed across the board the way the VA has, the writing is on the wall and probably a lot of the senior people have to go … He’s going to need some people coming in from the outside” with “some experience and some success leading organizations through turnarounds and transformations.”

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