Several mental health clinics serving Georgia veterans had significantly high patient wait times over the last fiscal year and were slow to respond to the problem, according to a federal report issued Tuesday.According to VHA guidelines, patients on the electronic wait list "must receive an initial evaluation within 24 hours, and a more comprehensive diagnostic and treatment planning evaluation within 14 days." New patients include anyone not seen by a qualifying provider in a specific clinic within the previous 24 months.
The confidential complaint alleged that a high number of patients were on various mental health clinic electronic waiting lists and that facility management were aware of a potential risk to patients and took no actions to resolve the issue.
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