VA aims to eliminate claims backlog by 2015
Gingrich noted technology alone will not help VA reduce its backlog. The department's culture also must change and focus on service to the veteran and foster employee innovation, he said.
Walcoff said VA employees recently came up with good ideas to speed the claims process, including developing a calculator that automates the steps for determining the compensation owed for varying degrees of hearing loss.
Walcoff said this calculator, developed in-house at the suggestion of an employee, can in the future expedite the claims process for nine other conditions, which he did not specify.