VA launches system to fast-track some Agent Orange claims
IBM built the Agent Orange Fast Track Claims Processing System around VA's Form 21-526EZ. The online version of the form includes on-screen instructions and tips; the system provides immediate feedback if claimants enter incorrect data. If veterans already have been treated at VA medical facilities, then they can readily identify those hospitals on the form.
The system also allows veterans to upload supporting documentation, including proof of service in Vietnam and medical evidence they have been diagnosed with one of the three conditions, and submit it along with the claim. Veterans less comfortable with the new technology still have the option to fill in Form 21-526EZ offline and mail, or fax it to VA.